Terms & Conditions

1. Who we are and what we do

Undisputed Site Services Limited (company no. 17356878, registered office First Floor, Swan Buildings, 20 Swan Street, Manchester M4 5JW), "we", "us", is a brokerage. We arrange skip hire, waste collection, muck away, aggregates, concrete and fuel delivery on your behalf, fulfilled by third-party suppliers from our vetted network of licensed carriers and suppliers. We are registered with the Environment Agency as an upper tier waste carrier, broker and dealer, registration CBDU649744.

2. Quotes and orders

Quotes are valid for 7 days unless we say otherwise, and are based on the information you give us: postcode, waste type, quantities, access and timings. A contract is formed when we confirm your order by phone, email or through our ordering system. If the job on the ground differs from what was described (different waste, more volume, restricted access), the price may change; we will tell you before extra charges are incurred wherever practicable.

3. Prices and payment

Prices exclude VAT unless stated. Payment is due before delivery for non-account customers, and on the agreed terms for approved trade accounts. We may charge interest on overdue trade invoices under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Delivery, access and aborted deliveries

You are responsible for ensuring safe, adequate access for delivery vehicles and a suitable location for skips, containers or tipped materials. If a delivery or collection fails because access wasn't available, the location was unsuitable, or no one authorised was on site when required, an aborted delivery charge may apply at the supplier's standard rate, which we will pass on at cost.

5. Skips: placement, permits and what goes in

Skips placed on private land are your responsibility from delivery to collection, including any damage to surfaces. Skips on the public highway require a council permit, which we arrange as part of the booking; the permit cost is included in your quote and permit lead times are outside our control. Prohibited items, including asbestos (unless a dedicated asbestos skip has been arranged), tyres, gas bottles, fridges and freezers, batteries, paint, liquids, chemicals and plasterboard mixed with general waste, must not be placed in a skip. If prohibited items are found, the supplier may refuse collection or apply a surcharge, which we will pass on. Skips must be filled level with the top; overloaded skips may not be collected until made safe and legal.

6. Waste: your duty of care

You must describe your waste accurately. Under section 34 of the Environmental Protection Act 1990 you have a legal duty of care for your waste; we and our suppliers rely on your description to classify, transport and dispose of it lawfully. Misdescribed waste (including hidden hazardous materials) may result in additional charges, rejection at the disposal facility, or return of the load at your cost.

7. Muck away, aggregates and concrete

Muck away loads are priced on the waste classification you provide; contaminated or misdescribed material will be re-priced or returned. Aggregate quantities and specifications are confirmed at order; you are responsible for confirming they suit your purpose. Concrete is batched to the mix and volume you order. You are responsible for confirming the specification meets any engineering requirement, and waiting time beyond the supplier's standard unloading allowance, part-load charges and returned concrete may be charged at the supplier's standard rates, passed on at cost.

8. Cancellation: business customers

Orders cancelled before the supplier is dispatched incur no charge. Once a vehicle is dispatched or materials are batched (including concrete), cancellation charges reflecting the supplier's costs will apply, passed on at cost.

9. Cancellation: consumers

If you are a consumer (buying wholly or mainly outside your trade or business) and you ordered by phone, email or online, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the day the contract is made, without giving a reason. To cancel, contact us on 0161 570 0813 or daniel@undisputedsiteservices.co.uk with a clear statement that you wish to cancel; you may use the model cancellation form in the Regulations but don't have to. If you ask us to start the service within the 14-day period (for example, delivering a skip next day), you may be charged for what has been supplied before you cancel, in proportion to the full price; once the service has been fully performed, the right to cancel is lost. If you have paid in advance and cancel in time, we will refund you within 14 days using your original payment method. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including that services must be performed with reasonable care and skill.

10. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, we are not liable for delays or failures caused by events outside our reasonable control (including supplier availability, weather, road closures and permit delays), for indirect or consequential loss, or for loss of profit in business contracts; and our total liability in respect of any order is limited to the price paid for that order. Where services are performed by third-party suppliers, we remain your point of contact and will pursue issues with the supplier on your behalf.

11. Complaints

If something's gone wrong, contact us on 0161 570 0813 or daniel@undisputedsiteservices.co.uk and we will investigate with the supplier and respond promptly. We aim to resolve complaints within 14 days.

12. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction (if you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings there). If any part of these terms is found unenforceable, the rest remain in force. We may update these terms from time to time; the version on this page at the time of your order applies.